Core Value Commitment:
In common mission, our teams work together with our patients at think. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

Job Summary:

The Clinical Staff position is responsible for coordinating and implementing care plans for patients under the direct supervision of a health care provider.

Essential Job Functions:

Work with members of the health care team to coordinate patient care services, including preparation of patients for examination or treatment, gathering of information including reason for visit and related patient information. Perform vital signs, height, weight, and screening procedures and document findings in the electronic health record (EHR)

Ensure accurate documentation is maintained, relay instructions to patients, schedule follow-up appointments and help ensure timely patient flow

Collect and/or assist providers in collection of specimens, as required, using appropriate protocols. Complete requisitions, label, and route specimens according to clinic protocol

Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, isolation of patient with known infectious disease, and equipment disinfection/sterilization

Assist with special procedures and examinations following appropriate protocols such as infection control, universal protocol, and patient identification

Maintain organization and cleanliness of examination rooms; stock assigned rooms/cupboards and ensure par levels of supplies are maintained. Ensure environmental and waste-conscious protocols are followed

Complete and monitor required logs for equipment and medication, such as glucometer QC, refrigerator logs, and controlled substance tracking

Coordinate patient needs by communicating with various service providers throughout the clinic. Remain accountable for information provided via internal communication channels (email, huddles, etc.) by reading and responding in a timely manner

Answer phone calls and respond to patient messages within set guidelines and timeframes

Complete medication refills in accordance with clinic protocol

Knowledge, Skills & Abilities:

Knowledge of patient care standards and practices to successfully complete essential job functions

Knowledge of medical terminology

Knowledge of HIPAA privacy rules.

Skill in communicating in a professional manner, both verbally and in writing.

Skill in planning, organizing, and time management

Skill in using a computer and a variety of software, including Electronic Health Records (EHR) software, Word, Excel, and Outlook

Skill in managing multiple priorities and problem solving

Ability to work effectively under pressure to meet established goals and objectives.

Ability to maintain high levels of professional and personal integrity

Ability to convey professional demeanor and sound judgment in dealing with patients’ care, protection of patient privacy, and confidentiality

Ability to work independently and in a team environment

Ability to act as a good representative of the company

EDUCATION & Experience:

Highschool diploma or GED required. Must maintain active LPN license. American Heart Associate BLS/CPR certification required.

Working Conditions & Physical Effort:

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

Must be able to:

Stand 75% or longer during the workday

Walk 15% or longer during the workday

Sit 10% or longer during the workday

Requires ability to lift and maneuver up to 35 pounds occasionally

Requires employee to bend, squat, kneel, and reach above shoulder level occasionally and twist occasionally

Requires repetitive use of hands for: simple grasping, fine manipulation, computer use

Requires all sensory skills (speech, vision, smell, touch, and hearing) corrected to near normal range.

NOTE: The information above reflects the general nature of job duties. From time to time, additional duties may be assigned.

Think is an Equal Opportunity Employer