CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Clinical Scheduler will be responsible for handling a high volume of inbound and outbound patient calls for the purpose of scheduling appointments, triaging patient’s symptoms/issues and routing calls and cases to providers appropriately and in a timely fashion.

ESSENTIAL JOB FUNCTIONS:

Answer inbound calls and place outbound calls to complete appointment scheduling for patients, following physician-specific criteria, based on appointment type and patient needs.

Triage patient symptoms, questions, and concerns to schedule an appointment or escalate to a triage nurse, if necessary.

Complete patient registration in Allscripts.

Triage and route patient messages to appropriate staff members clinic wide.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of medical insurance and insurance companies.

Skill at communicating in a professional manner, both verbally and in writing.

Skill in using a computer and a variety of software, including Electronic Health Records (EHR) software, Word, Excel, Access, and Outlook.

Skill in attention to detail and accuracy.

Ability to communicate effectively and deliver excellent customer service.

Ability to work independently and in a team environment.

Ability to be patient in tense situations

Ability to be a good representative of Think.

EDUCATION & EXPERIENCE:

School diploma or GED equivalent required. Minimum of one (1) year of experience with medical scheduling, preferably in a high-volume environment. Minimum of one (1) year of experience with electronic health records, preferably with Allscripts.

WORKING CONDITIONS AND PHYSICAL EFFORT:

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

Must be able to:

Stand 10% or longer of a workday.

Walk 5% of a workday.

Sit 85% of a workday.

Requires ability to lift up to 10 pounds occasionally.

Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.

Requires repetitive use of hands for: simple grasping, fine manipulation, computer use

Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.

NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.