CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Clinical Pharmacy Technician assists pharmacist with the provision of pharmaceutical care to patients by providing clear communication to patients and other healthcare team members. This communication will occur primarily via telephone and electronic messaging systems in an outpatient setting and data entry using Electronic Health Records.

ESSENTIAL JOB FUNCTIONS:

• Answer patient telephone calls, triage patient requests to appropriate providers, place phone calls to patients to communicate medication reminders, process and schedule medication refills, identify potential cost savings, communicate the benefits of using Think Pharmacy, coordinate/verify delivery and payment information, schedule appointments.
• Coordinate with patients, pharmacists, and other healthcare team members to assess medication management needs and execute plans by using Electronic Health Records (EHR) to schedule clinical pharmaceutical care-related appointments, query patients, send electronic messages to self and team members, send refill requests, enter sync plans, monitor provider schedules, review medications, and establishing and documenting medication sync plans. Complete medication prior authorization requests for Think Pharmacy and Clinic patients.
• Research Think PCP patients to identify potential Think Pharmacy patients (pre-board) and accordingly transfer their retail care to Think Pharmacy (onboard) by reviewing review medications prescribed and/or dispensed by outside providers, running test claims and analyzes insurance parameters and claim information, and updating pharmacy eligibility flowsheets in Allscripts with current pharmacy and insurance information. Place phone calls to outside providers and Pharmacy Benefit Management companies (PBMs) to collect appropriate information and to cancel existing prescriptions necessary for the onboarding process.
• Assist in coordination of patient assistance for Think Pharmacy patients.
• Attend regular provider huddles and team stand-ups to address issues, team goals, and work-flow optimization.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of prescription, medication, and pharmacy procedures/best practices.
• Knowledge of HIPAA and privacy standards.
• Skill in using a computer and a variety of software, including Electronics Health Records (EHR) software, Word, Excel, Access, and Outlook.
• Skill in communicating in a professional manner, both verbally and in writing.
• Skill in managing multiple priorities.
• Ability to convey professional demeanor when engaging with patients, protecting privacy, and confidentiality.
• Ability to enter data into a computer to maintain records.
• Ability to follow oral and written instructions.
• Ability to work independently and in a team environment.
• Ability to act as a good representative of the company

EDUCATION & EXPERIENCE

Highschool diploma or GED required. Must maintain active Medical Assistant certification. An active medication aid, and American Heart Associate BLS/CPR certification required. Two (2) years of experience as an MA, utilizing electronic Health Records (EHR) required.

Think Whole Person Whole Person Healthcare is an Equal Opportunity Employer.