CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at Think. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

for accounts receivable coordination on behalf of patients. This position will work as an advocate for patients by responding to questions and provide resolution for unpaid claims.

ESSENTIAL JOB FUNCTIONS:

Answer calls and emails received from patients and payors regarding statement inquiries and research issues as necessary.

Refile claims as required if corrections/adjustments are made.

Enter voucher notes to ensure status updates are current.

Work the unpaid claims management queue to resolve unpaid claims.

Provide backup to accounts receivable staff as needed.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of healthcare billing procedures.

Knowledge of insurance claims processing.

Skill in using a computer and a variety of software, including Electronics Health Records (EHR) software, scheduling software, Word, Excel, Access, and Outlook.

Skill in communicating in a professional manner, both verbally and in writing.

Skill in managing multiple priorities and delegating as needed.

Ability to act as a good representative of the Company.

Ability to maintain confidentiality regarding sensitive issues, patient care, privacy, confidentiality, and employee safety.

Ability to work independently and in a team environment.

EDUCATION & EXPERIENCE:

High School diploma or GED required. Minimum of one year of applicable experience in patient or customer accounts, or a related field.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

• Must be able to:

Stand 10% or longer of an 8-hour workday.

Walk 10% of an 8-hour workday.

Sit 80% of an 8-hour workday.

Ability to lift up to 10 pounds occasionally.

• Requires employee to: Bend, squat, kneel and reach above shoulder level occasionally.

• Requires repetitive use of hands for: Simple grasping, fine manipulation, computer use

• Requires all sensory skills (speech, vision, smell, touch, and hearing) corrected to near normal range.

NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.